Job Description

We're looking for a customer support engineer with strong problem solving skills. You enjoy digging into a problem, diagnosing the break in chain, narrowing the possibilities to as few pinpoints as possible. Being detail-oriented and a team player are must-haves.

Responsibilities
Our customer support engineers have a wide range of skills and so your exact duties depend on how your skills align with others. You will certainly:

  • Develop scripts and solutions to help our coworkers in their daily activities
  • Operate some of our processes
  • Handle of inbound/outbound support requests by Jira and Slack in a timely fashion.
  • Juggle multiple open requests simultaneously.
  • Troubleshoot reported problems by internal customers.
  • Provide training material and guidance to internal customers.
  • Communicate daily with team as issues and requests arise.
  • Thrive in a fast-paced, high pressure, start-up culture that expects great things every day.
  • Design, develop, test, and code review our software stack


Qualifications

  • 1-2+ years of support experience, ideally at a software company
  • 1-2+ years of coding experience
  • Experience with JavaScript
  • Experience with AWS or a strong desire to learn
  • Excellent problem solving, leadership, mentoring, and communication skills
  • Interest in FinTech and startups
  • Commitment to continuous learning


Bonus points for:

  • Being a Mylo user and early FinTech adopter


What We Offer


At Mylo, it’s our people and their passion that sets us apart. We value transparency, taking initiative & ownership, sharing our wins and learning from our failures.

You’ll love:

  • Our open-concept offices (dogs are welcome!)
  • Competitive market salary plus stock participation
  • Awesome and comprehensive health benefits package
  • Generous vacation policy as well as flexible work hours and location
  • Support with continuing your skills development, developing your industry knowledge and achieving your career and personal development goals
  • Team activities and get-togethers like our annual oyster shucking Christmas party
  • A casual environment where you will work with smart and passionate people


About Mylo


Mylo is a leading Canadian FinTech company that is completely re-imagining personal finance. Our purpose is to empower everyone to achieve their financial goals in a simple and stress-free way by removing the burden of actively managing their finances.

Problem
Managing personal finances is complicated, confusing, time consuming and for many, inaccessible.

Solution
Mylo automatically rounds up your purchases and invests the spare change. Mylo uses transactional data and artificial intelligence (AI) to provide personalized insights and recommendations to help you optimize your finances.

Mylo launched in June 2017 and is already generating a lot of positive buzz:

  • Helping tens of thousands of Canadians achieve their financial goals
  • Apple named us New Apps We Love
  • Named Top 10 Apps Made in Quebec by Journal de Montréal
  • Featured in Globe & Mail, Financial Post, CBC, Les Affaires, Techvibes, etc.
  • Raised a $2.5M seed from Desjardins, Ferst Capital Partners, and other great investors


We have fantastic investors and an amazing team, and we’re growing quickly. We’re looking for talented people to help us shape the next wave of innovation in financial services. If you enjoy working with talented folks, solving big problems and delighting users - come join us in helping Canadians achieve their financial goals.

We believe in being an equal opportunity employer and we celebrate diversity and differences of perspectives at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.